{"wiki":"en","slug":"comfortel-3600ip","markdown":"\n\n# Setup guide for Auerswald® COMfortel® 3600 IP\n\nThis setup guide describes how to set up an Auerswald® COMfortel® 3600 IP as an extension of your PBX and how to have it automatically display the video image when a Behnke Station calls.\nWe assume that the basic configuration of the COMfortel® has already been done and that the device can be reached in a browser via its IP address. This setup guide is limited to registering with the PBX and setting up the video display.\n\n%[NOTE_REQUIRES_BASIC_SETUP](NOTE_REQUIRES_BASIC_SETUP)%\n\n\n## 1. SIP registration\n\n- Open the web interface of your COMfortel®\n- Log in with your administrator account\n\n![Web interface start screen](uploads/a9c557f6ee6920a797932b9a07d3f1c5/COMfortel3600_01.png)\n\n- Click **Providers & PBXs** in the menu on the left\n- Click the **+ New** button at the bottom right, next to the sidebar\n\n![Providers & PBXs menu item with + New button](uploads/2c126d664e996647098f471bf4035be4/COMfortel3600_02.png)\n\n- A dialog box opens\n- In the **No profile** row, click the **Import** button\n\n![Dialog box with the No profile option and Import button](uploads/1a18dd77e8cf84c46f37d7cdaa6cbf2a/COMfortel3600_03.png)\n\n- Now transfer the data of your PBX into the input fields\n- Use this table for orientation\n\n | COMfortel® field | PBX value |\n |-------------------------|------------------------------------------|\n | Name | a name of your choice |\n | Domain | Hostname or IP address of your PBX |\n | **\"Registrar\"** option | enable |\n | Registrar address | Hostname or IP address of your PBX |\n\n- Now click **Save** at the bottom to apply the configuration\n\n![Input form for configuring the PBX with Save button](uploads/69738925be4a4e86338569ea6ad881fd/COMfortel3600_04.png)\n\n- Click the **Accounts** menu item in the menu on the left\n- Click the **+ New** button at the bottom right, next to the sidebar\n\n![Input form for account with SIP data and Save button](uploads/9279112e05ab356a123589056399e053/COMfortel3600_05.png)\n\n- Transfer the SIP login data of your PBX into the input fields\n Use this table for orientation\n\n | COMfortel® field | PBX value |\n |------------------------------------------|-----------------------------------------------|\n | Account name | a name of your choice |\n | **\"Use\"** option | enable |\n | **\"Default account (standard)\"** option | enable |\n | User name | SIP login name |\n | Password | SIP login password |\n | Authentication ID | SIP login name |\n | Providers & PBXs | the PBX created in the previous step |\n\n- Now click **Save** at the bottom to apply the configuration\n\n> [!CAUTION]\n> Depending on the PBX, further information may be required here. If in doubt, please contact your PBX administrator.\n\n- Switch to the **Phone numbers** tab at the top\n- Click the **+ New** button at the bottom right, next to the sidebar\n\n![Phone numbers tab with + New button](uploads/6a89d09553a88d35fd92e1f24bf0bad4/COMfortel3600_06.png)\n\n- A dialog box opens\n- Enter a name in the **Name** input field\n- Enter the phone number of the COMfortel® in the **Phone number** input field\n- Tick the **Default phone number** checkbox\n- Click **Save** to apply the configuration\n\n![Dialog box for entering the phone number with Default phone number option](uploads/6dd546c1e5eb60b68b55171d6a1bcfa2/COMfortel3600_07.png)\n\n- Switch to the **Settings for the selected account** tab at the top\n- The **Account status** should show a green circle and the message **Account registered**\n\n![Display of the account status with green circle and message Account registered](uploads/051b88f1b40e1e51a2706d7c1533a86d/COMfortel3600_08.png)\n\n\n## 2. Setting up the camera\n\n\n- Click **IP cameras** in the menu on the left\n- Click the **+ New** button at the bottom right, next to the menu bar\n\n![IP cameras menu item with + New button](uploads/13f01da7f545c41af7dff1f3a71bd7e9/COMfortel3600_09.png)\n\n- Now transfer the data from your IP camera into the input fields\n- Use the following table for orientation\n\n | COMfortel® field | IP camera value |\n |------------------------------------------|-----------------------------------------------|\n | Name | a name of your choice |\n | IP/URL | the URL for retrieving the camera image |\n | Image scaling | if the camera image is later displayed too large or too small on the COMfortel® display, you can adjust the size with this parameter |\n | User | Login for retrieving the camera image |\n | Password | Password for retrieving the camera image |\n\n- Click **Save** at the bottom to apply the configuration\n\n![Input form for IP camera with fields for URL, login and image scaling](uploads/c4395a51cc20fd009b6b1492d5c2c7ca/COMfortel3600_10.png)\n\n> [!NOTE]\n> You can find the access data and the URL for the video image for your camera on [this page](VIDEOSTREAMS). You must use the **single image URL**, as the COMfortel® cannot retrieve a video stream.\n\n- Click **Back** at the bottom to return to the overview\n- Select the newly created camera\n- Click the **Play** button at the bottom to test the camera\n\n![Camera overview with selected camera and Play button for testing](uploads/0f93320c05546878af05d1c53f439483/COMfortel3600_11.png)\n\n\n## 3. Setting up the video display for incoming calls\n\nThe following steps **cannot be performed in the web interface** of the COMfortel®, but must be done directly on the display.\n\n- On the home screen, tap the **Contacts** icon on the left (![Contacts icon on the home screen of the COMfortel®](uploads/e37d635dc7b75429b82ab5b62bc607e9/COMfortel3600_Kontakte.png))\n\n![Home screen of the COMfortel®](uploads/0154000d1a499d5e169261452d5557fb/COMfortel3600_12.png)\n\n- Tap the **Add contact** icon at the top right (![Add contact icon at the top right of the contacts menu](uploads/bc5b2ce627fdbb1c2574210943a6da0d/COMfortel3600_KontaktHinzufügen.png))\n\n![Contact overview](uploads/ef157a4f377d6b812faa77fd6850c85c/COMfortel3600_13.png)\n\n- You are asked whether the contact should be saved locally or in a Google account\n- Select **Save locally**\n\n![Choice between local storage and Google account when creating a contact](uploads/3c5f355694aa5b1916a0c540208fecd0/COMfortel3600_14.png)\n\n- In the next step, enter the information\n- In the **Name** field, enter any name\n- In the **Phone** field, enter the phone number of the intercom station\n- In the drop-down field next to **Phone**, select the account name created earlier\n- Tap **Done** at the top left to save the contact\n\n![Input form for creating a contact with fields for name, phone number and account selection](uploads/02428dbb7507bf62372232526d70a602/COMfortel3600_15.png)\n\n- Tap the three dots at the top right to open the menu\n- Select **Options**\n\n![Opening the menu via the three dots with the Options choice](uploads/a5948562abf1f301c8fac76e586f18a8/COMfortel3600_16.png)\n\n- Scroll to the **IP camera** option\n\n![IP camera option in the settings of a contact](uploads/74cdf21048f601dc24180b22aa6799ce/COMfortel3600_17.png)\n\n- Tap **IP camera**\n- Select the IP camera created earlier\n\n![Selecting a created IP camera for the contact](uploads/038b0dc040184b24ad7550caf6088111/COMfortel3600_18.png)\n\n- Tap **DTMF signal door**\n- Enter the code configured in the intercom station for opening the door, followed by **#**\n- Press **OK**\n\n![Input form for the DTMF signal for door opening with OK button](uploads/f7fa6c58346d25c8827608f73f22a508/COMfortel3600_19.png)\n\n> [!NOTE]\n> In the Behnke Station, **0** is configured by default as the code for switching relay 1.\n\n- Tap the **Home** button to return to the home screen\n\n\n## 4. Direct SIP calls (operation without a PBX)\n\nTo operate the device without a PBX, it can be registered directly with the Behnke Station via a pseudo SIP registration. From the Behnke Station you can then call the COMfortel® with a direct SIP call. How to activate direct SIP dialing on the Behnke Station is described in the following setup example: [Direct SIP calls (operation without a PBX)](SIP-direct). There you will also find a section on pseudo SIP registration.\n\n- To register the COMfortel® with the Behnke Station, please follow the steps described above under **1. SIP registration**. For **Providers & PBXs**, please use the following values:\n\n | COMfortel® field | PBX value |\n | ----------------------- | ---------------------------------------- |\n | Name | a name of your choice |\n | Domain | IP address of the Behnke Station |\n | **\"Registrar\"** option | enable |\n | Registrar address | IP address of the Behnke Station |\n\n\n![Input form for Providers & PBXs for registration with the Behnke Station](uploads/8e6113eedfc7909a5d0dc8248a440447/COMfortel3600_20.png)\n\n- Switch to the **SIP** tab\n- At the very bottom, set the **SIP transport protocol** option to **UDP**\n- Then click **Save** to apply the configuration\n\n![SIP settings with selection of the UDP transport protocol](uploads/7b8066de34198f597a0cc8d93b81dada/COMfortel3600_21.png)\n\n- When creating the account, please use the following values\n\n | COMfortel® field | PBX value |\n | ---------------------------------------- | --------------------------------------------- |\n | Account name | a name of your choice |\n | **\"Use\"** option | enable |\n | **\"Default account (standard)\"** option | enable |\n | User name | a SIP login name of your choice |\n | Password | a SIP login password of your choice |\n | Authentication ID | a SIP login name of your choice |\n | Providers & PBXs | the PBX created in the previous step |\n\n![Input form for creating an account with SIP credentials](uploads/bafc6bd72358cfcb17513a012ed88db9/COMfortel3600_22.png)\n\n> [!CAUTION]\n> You can choose the SIP login data yourself. This data does not need to be stored in the Behnke Station. If the chosen login name is not a number, a phone number must additionally be assigned on the **Phone numbers** tab.\n\n![Note on choosing the SIP login data and an additional phone number for an alphanumeric user name](uploads/639973942e8e166fade9e9ffc8151b28/COMfortel3600_23.png)\n\n- If your Behnke Station has a camera and the image is to be displayed on the COMfortel®, proceed as described above in steps 2 and 3. The only thing to note is that in step 3, creating the contact in the COMfortel®, you enter the name of the Behnke Station in the **Phone number** field. You can find it in the web interface of the Behnke Station under the menu item %BS_MENU_ALLGEMEIN%, in the basic settings.\n\n![Display of the station name in the basic settings of the Behnke Station](uploads/bff70331082ffeb9d186aa94822c6ed0/COMfortel3600_24.png)\n\n- To call a Behnke Station from the COMfortel®, it is sufficient to dial any phone number. \n- You are automatically connected to the Behnke Station for which the **pseudo SIP registration** was carried out.\n\n- If you want to use several Behnke Stations, note the following:\n - A separate **pseudo SIP registration** must be made for **each** Behnke Station.\n - Only the **IP address** of the Behnke Station stored as the **SIP server** changes.\n - In addition, a **separate contact for each station** must be created in the COMfortel®.\n - When creating the contact:\n - Any value can be entered in the **Phone number** field.\n - In the drop-down field next to **Phone number**, **the correct account name** of the respective Behnke Station must be selected.\n - Do **not** select \"Any exchange line\"!\n - The connection to the respective station only works via this correctly assigned contact.\n - Repeat this procedure for each additional Behnke Station.\n\n\n## 5. FAQ \n\n%[NO_CONTENT](NO_CONTENT)%\n","lastModified":"2026-10-14T13:47:15+02:00"}