{"wiki":"en","slug":"diagnose-einrichtung-diagnose-senden","markdown":"# Transfer Diagnostic Data to Support\n\nFor targeted troubleshooting, you can transfer the log and trace data recorded on the Behnke Station directly to our support team.\n\n%[NOTE_REQUIRES_BASIC_SETUP](NOTE_REQUIRES_BASIC_SETUP)%\n\n<!-- block: einrichtungshilfe -->\n## 1. Setup Help\n\n%[BS_LOGIN_INFO](BS_LOGIN_INFO)%\n\n<!-- block: diagnose-uebertragen -->\n### 1.1 Transfer Diagnostics\n\n- Click the menu item %BS_MENU_DIAGNOSE% in the sidebar\n- Navigate to the **Log** section\n- For the **Diagnostics** option, click the **Transfer to support** button\n- Give the support employee your serial number in the ticket or during the call\n\n![Transfer diagnostics](uploads/c977a31e8cc3f06f918ae355944159a3/grafik.png)\n\n<!-- block: netzwerk-trace-uebertragen -->\n### 1.2 Transfer Network Trace\n\n- Click the menu item %[BS_MENU_DIAGNOSE](BS_MENU_DIAGNOSE)% in the sidebar\n- Navigate to the **Network Trace** section\n- For the **Trace** option, click the **Transfer to support** button\n- Give the support employee your serial number in the ticket or during the call\n\n![Transfer network trace](uploads/6795ff97d3e2e7875d257ae3b51607e6/grafik.png)\n\n<!-- block: problemloesungen -->\n## 2. Troubleshooting\n\n%[NO_CONTENT](NO_CONTENT)%\n","lastModified":"2026-10-14T13:47:15+02:00"}