Pressing a button without effect
If the Behnke Station is booted up and ready for operation and you press a call button, a confirmation tone (beep) and possibly also a voice announcement will be emitted via the speaker. This serves as a feedback to the user that the key press was detected. If the beep and announcement do not occur when the button is pressed, even though the Behnke Station is ready for operation, the button press may not have been detected. This can have one of the following reasons:
1. Button not connected (correctly)
Please check whether the button is connected correctly. There are eight connections for call buttons on the back of the basic electronics. On the call button itself you will find a cable that is marked with a yellow ring marked "T" and has a small white two-pin plug. This must be connected to one of the eight button connections. The number of the button connection corresponds to the number of the call button on the web interface.
Button connections
ATTENTION:
- If your call button was supplied by Behnke and only has a cable with a black plug marked "T", you will need an adapter cable! In this case, please contact our sales department.
- If you have a button that has a cable with a black plug and a cable with a white plug, you also need an adapter cable. The cable with the white plug is only used to supply power to the lighting ring of the button!
- If you are using a Behnke function module with labeling fields, the connection cable cannot be found directly on the button, but on the small circuit board behind the labeling field! The cable then has a black connection on the side of the labeling field and the white connection marked "T" on the other side. Please do not connect the labeling field's 15V connection with one of the button connections on the electronics! This will destroy the electronics!
2. Button defective
If the button is connected correctly but no button press is detected, the call button may be defective. This can be tested by bridging the two pins on one of the button connections on the basic electronics, for example with a screwdriver. If a button press is then detected, the button is probably defective. In this case, please contact our sales department or, if in doubt, our support.
3. Electronics defective
If you can rule out that the button is defective and no button press is detected even when bridging the button connection as described above, there could be a defect in the basic electronics. As a test, you can try the other button connections by bridging them or connecting a working button. If no button press is recognized here either, please contact our sales department or, if in doubt, our support.
ATTENTION:Please do not connect any voltage to one of the button connections! This can destroy the basic electronics and as a result button presses can no longer be recognized!