Transfer Diagnostic Data to Support
For targeted troubleshooting, you can transfer the log and trace data recorded on the Behnke Station directly to our support team.
It is assumed that the Behnke-Station is already set up to the extent that access to the web interface is possible. If this is not the case, please follow the instructions provided with your base electronics (manuals) and refer to the technical manualRecently updated — within the last 72 hours to complete the basic setup.
1. Setup Help
- Open your browser
- Go to the web interface of the Behnke Station
- Log in
1.1 Transfer Diagnostics
- Click the menu item in the sidebar
- Navigate to the Log section
- For the Diagnostics option, click the Transfer to support button
- Give the support employee your serial number in the ticket or during the call
1.2 Transfer Network Trace
- Click the menu item in the sidebar
- Navigate to the Network Trace section
- For the Trace option, click the Transfer to support button
- Give the support employee your serial number in the ticket or during the call
2. Troubleshooting
Note
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