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Setup guide for Auerswald® COMfortel® 3600 IP

This setup guide describes how to set up an Auerswald® COMfortel® 3600 IP as an extension of your PBX and how to have it automatically display the video image when a Behnke Station calls. We assume that the basic configuration of the COMfortel® has already been done and that the device can be reached in a browser via its IP address. This setup guide is limited to registering with the PBX and setting up the video display.

It is assumed that the Behnke-Station is already set up to the extent that access to the web interface is possible. If this is not the case, please follow the instructions provided with your base electronics (manuals) and refer to the technical manualRecently updated — within the last 72 hoursUpdated to complete the basic setup.

1. SIP registration

• Open the web interface of your COMfortel®
• Log in with your administrator account

• Click Providers & PBXs in the menu on the left
• Click the + New button at the bottom right, next to the sidebar

• A dialog box opens
• In the No profile row, click the Import button

• Now transfer the data of your PBX into the input fields

• Use this table for orientation

  COMfortel® field	PBX value
  Name	a name of your choice
  Domain	Hostname or IP address of your PBX
  "Registrar" option	enable
  Registrar address	Hostname or IP address of your PBX

• Now click Save at the bottom to apply the configuration

• Click the Accounts menu item in the menu on the left
• Click the + New button at the bottom right, next to the sidebar

• Transfer the SIP login data of your PBX into the input fields Use this table for orientation

  COMfortel® field	PBX value
  Account name	a name of your choice
  "Use" option	enable
  "Default account (standard)" option	enable
  User name	SIP login name
  Password	SIP login password
  Authentication ID	SIP login name
  Providers & PBXs	the PBX created in the previous step

• Now click Save at the bottom to apply the configuration

• Switch to the Phone numbers tab at the top
• Click the + New button at the bottom right, next to the sidebar

• A dialog box opens
• Enter a name in the Name input field
• Enter the phone number of the COMfortel® in the Phone number input field
• Tick the Default phone number checkbox
• Click Save to apply the configuration

• Switch to the Settings for the selected account tab at the top
• The Account status should show a green circle and the message Account registered

2. Setting up the camera

• Click IP cameras in the menu on the left
• Click the + New button at the bottom right, next to the menu bar

• Now transfer the data from your IP camera into the input fields

• Use the following table for orientation

  COMfortel® field	IP camera value
  Name	a name of your choice
  IP/URL	the URL for retrieving the camera image
  Image scaling	if the camera image is later displayed too large or too small on the COMfortel® display, you can adjust the size with this parameter
  User	Login for retrieving the camera image
  Password	Password for retrieving the camera image

• Click Save at the bottom to apply the configuration

• Click Back at the bottom to return to the overview
• Select the newly created camera
• Click the Play button at the bottom to test the camera

3. Setting up the video display for incoming calls

The following steps cannot be performed in the web interface of the COMfortel®, but must be done directly on the display.

• On the home screen, tap the Contacts icon on the left ()

• Tap the Add contact icon at the top right ()

• You are asked whether the contact should be saved locally or in a Google account
• Select Save locally

• In the next step, enter the information
• In the Name field, enter any name
• In the Phone field, enter the phone number of the intercom station
• In the drop-down field next to Phone, select the account name created earlier
• Tap Done at the top left to save the contact

• Tap the three dots at the top right to open the menu
• Select Options

• Scroll to the IP camera option

• Tap IP camera
• Select the IP camera created earlier

• Tap DTMF signal door
• Enter the code configured in the intercom station for opening the door, followed by #
• Press OK

• Tap the Home button to return to the home screen

4. Direct SIP calls (operation without a PBX)

To operate the device without a PBX, it can be registered directly with the Behnke Station via a pseudo SIP registration. From the Behnke Station you can then call the COMfortel® with a direct SIP call. How to activate direct SIP dialing on the Behnke Station is described in the following setup example: Direct SIP calls (operation without a PBX). There you will also find a section on pseudo SIP registration.

• To register the COMfortel® with the Behnke Station, please follow the steps described above under 1. SIP registration. For Providers & PBXs, please use the following values:

  COMfortel® field	PBX value
  Name	a name of your choice
  Domain	IP address of the Behnke Station
  "Registrar" option	enable
  Registrar address	IP address of the Behnke Station

• Switch to the SIP tab
• At the very bottom, set the SIP transport protocol option to UDP
• Then click Save to apply the configuration

• When creating the account, please use the following values

  COMfortel® field	PBX value
  Account name	a name of your choice
  "Use" option	enable
  "Default account (standard)" option	enable
  User name	a SIP login name of your choice
  Password	a SIP login password of your choice
  Authentication ID	a SIP login name of your choice
  Providers & PBXs	the PBX created in the previous step

• If your Behnke Station has a camera and the image is to be displayed on the COMfortel®, proceed as described above in steps 2 and 3. The only thing to note is that in step 3, creating the contact in the COMfortel®, you enter the name of the Behnke Station in the Phone number field. You can find it in the web interface of the Behnke Station under the menu item General, in the basic settings.

• To call a Behnke Station from the COMfortel®, it is sufficient to dial any phone number.

• You are automatically connected to the Behnke Station for which the pseudo SIP registration was carried out.

• If you want to use several Behnke Stations, note the following:

  • A separate pseudo SIP registration must be made for each Behnke Station.
  • Only the IP address of the Behnke Station stored as the SIP server changes.
  • In addition, a separate contact for each station must be created in the COMfortel®.
  • When creating the contact:
    • Any value can be entered in the Phone number field.
    • In the drop-down field next to Phone number, the correct account name of the respective Behnke Station must be selected.
    • Do not select "Any exchange line"!
  • The connection to the respective station only works via this correctly assigned contact.
  • Repeat this procedure for each additional Behnke Station.

5. FAQ