Ask the wiki AIAI

Configuration guide 3CX®

It is assumed that the Behnke-Station is already set up to the extent that access to the web interface is possible. If this is not the case, please follow the instructions provided with your base electronics (manuals) and refer to the technical manualRecently updated — within the last 72 hoursUpdated to complete the basic setup.

1. Configuration guide

This configuration guide describes how to set up a Behnke Station as a SIP extension of a LANCOM® 1784VA router. We are assuming that the basic configuration of the LANCOM® system has already been done, and we will only describe the steps required to register the Behnke Station with the router. We also assume that the Behnke station has already been integrated into the network and can be accessed via the IP address in a browser.

1.1. Configuring the extension for the Behnke Station

Please note that the configuration of the extension is only shown very briefly and the configuration may vary for your LANCOM®. If in doubt, please contact your LANCOM® support.

• First, call up the LANCOM® management console in your browser and log in with your admin credentials.

• In the menu on the left, navigate to "Configuration" > "Voice Call Manager" > "Users" > "SIP Users". Click on the Add button below.

• In the next window, fill in the "Internal number" and "Comment" fields at the top, and make sure that "Entry active" is checked. Then, in the "Authentication name" field, specify the name with which the Behnke station should register with the LANCOM® router and enter the corresponding "Password" below. Then click on the Set button.

• Then navigate to "Configuration" > "Voice Call Manager". There you will find the "Local VoIP domain" field on the "General" tab. The value specified here is required in the next step for registering the Behnke station.

• Set the "ID" and the corresponding "Password" and write down these credentials. These credentials and the extension are required in the next step for registering the Behnke Station with your 3CX®. Then click "OK" at the top.

  The following section contains only the steps required to create a user. The setup may differ in your installation. If in doubt, please contact your PBX support.

1.2. Configuring the Behnke Station

• Open a new tab in your browser, enter the IP address of the Behnke Station in the address bar and log in.

• Click on "SIP Phone" in the menu. Scroll down to "SIP account 1" and select the option "yes" for "Register".

• Then fill in the fields with your LANCOM® SIP credentials as follows and click "Save" on the left.

  Field Behnke Station	Value LANCOM®
  Phone number/user name	<extension>@<local VoIP domain>, e.g. 100@intern
  User ID	Authentication name
  Password	Password
  Server	IP address of the LANCOM® router

  If the registration was successful, the "Registration state" changes to registered.

• Then click "Buttons" in the menu on the left. For the desired call button enter the extension number or phone number that is to be called when the button is pressed. Then click "Save" on the left.

• Open your browser

• Access the Behnke Station web interface

• Log in

• Click the menu item in the sidebar.
• Navigate to the SIP Account 1 or SIP Account 2 section.
• Set the Register option to yes

• Use the assignments from the following table and enter the information in the corresponding input fields (in the SIP Account 1 section, if applicable SIP Account 2) of your Behnke station.
• Open your browser
• Go to the web interface of the Behnke Station
• Log in

• Click Save in the sidebar to save the configuration
• Wait a moment until the Behnke Station is reachable again
• If the registration is successful, the Registration state option changes to the value registered
• If this is not the case, please check the previous steps again

• Click the menu item Buttons in the sidebar to save the configuration
• Navigate to the section of the button to be configured, e.g. Button 1
• Set the Action option to the value Call
• In the input field of the Phone number option, enter the number that should be called when the button is pressed
• Click Save in the sidebar to save the configuration

The configuration of the Behnke Station was last updated for version 5.26.

2. Trouble shooting

Please click on a problem below, in order to get an exact description and solutions.

3. Legal notices

Legal notices