Configuration guide 3CX®
1. Configuration guide
This configuration guide describes how to set up a Behnke Station as a SIP extension of a 3CX® virtual phone system. We are assuming that the basic configuration of the 3CX® system has already been done, and we will only describe the steps required to register the Behnke Station with 3CX®. We also assume that the Behnke station has already been integrated into the network and can be accessed via the IP address in a browser. It is assumed that the Behnke-Station is already set up to the extent that access to the web interface is possible. If this is not the case, please follow the instructions provided with your base electronics (manuals) and refer to the technical manualRecently updated — within the last 72 hours to complete the basic setup.
1.1. Configuring the extension for the Behnke Station
Please note that the configuration of the extension is only shown very briefly and the configuration may vary for your 3CX®. If in doubt, please contact your 3CX® support.
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First, please open the 3CX® Management Console in your browser and log in with your admin credentials.
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In the menu on the left please click on "Users".
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Click on
+ Add.
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Specify the extension for the Behnke station in the "Extension" field and fill out the other fields if necessary. Then switch to the "Phone Provisioning" tab at the top.
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Set the "ID" and the corresponding "Password" and write down these credentials. These credentials and the extension are required in the next step for registering the Behnke Station with your 3CX®. Then click "OK" at the top.
1.2. Configuring the Behnke Station
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Open a new tab in your browser, enter the IP address of the Behnke Station in the address bar and log in.
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Click on "SIP Phone" in the menu. Scroll down to "SIP account 1" and select the option "yes" for "Register".
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Then fill in the fields with your 3CX® SIP credentials as follows and click "Save" on the left.
Field Behnke-Station Value 3CX® Phone number/user name extension User ID ID Password password Server IP address of the 3CX® If the registration was successful, the "Registration state" changes to registered.
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Then click "Buttons" in the menu on the left. For the desired call button enter the extension number or phone number that is to be called when the button is pressed. Then click "Save" on the left.
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Open your browser
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Access the Behnke Station web interface
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Log in
- Click the
- Navigate to the SIP Account 1 or SIP Account 2 section.
- Set the Register option to yes
- Use the assignments from the following table and enter the information in the corresponding input fields (in the SIP Account 1 section, if applicable SIP Account 2) of your Behnke station.
- Open your browser
- Go to the web interface of the Behnke Station
- Log in
- Click in the sidebar to save the configuration
- Wait a moment until the Behnke Station is reachable again
- If the registration is successful, the Registration state option changes to the value registered
- If this is not the case, please check the previous steps again
- Click the menu item in the sidebar to save the configuration
- Navigate to the section of the button to be configured, e.g. Button 1
- Set the Action option to the value Call
- In the input field of the Phone number option, enter the number that should be called when the button is pressed
- Click in the sidebar to save the configuration
The configuration of the Behnke Station was last updated for version 5.26.
2. Trouble shooting
Please click on a problem below, in order to get an exact description and solutions.
SIP registration fails, despite correct SIP credentials. The 3CX® system no longer responds to SIP requests from the Behnke Station.
If a device with a specific IP address failed several times in registering via SIP (e.g. using incorrect SIP credentials), 3CX® will ban the corresponding IP address. The IP address must then be removed manually from the 3CX®'s blacklist. The IP blacklist can be found on the configuration interface under "Security".
